Policies

2018 CSA Policies

Viva Farms provides its Community Supported Agriculture (CSA) members with a wide variety of certified organic produce, grown by farmers who are participants in our incubator program, and other local farmers in Skagit County. There are two 14-week seasons for 2018: Spring/Summer and Summer/Fall.  The Spring/Summer season will run from June 13th through September 12th, and the Summer/Fall season will run from September 19th through December 19th. Members will receive 14 weeks of CSA Share boxes for each season. Signing up for the Spring/Summer season DOES NOT automatically enroll a member in the Summer/Fall season. 

By joining our CSA, members make a commitment to support our farmers throughout the season, sharing in the bounty and the risks of growing food. In the case of crop failures (which we do our very best to ensure against), we will use due diligence to provide our members with a substitute item, but we make no guarantees on the outcome or success of crops planted for the 2018 season. That said, we have an excellent track record and our farmers grow superior quality produce!

Joining and Payments - All members must create an account on our website and pay by credit card. Payment must be made in full before the start of each season. The full price for each 14-week season is $280 ($20/week) for the small share and $490 ($35/week) for the large share. Membership is not confirmed until members have created an online account and Viva Farms has received payment in full. Note: we accept sign ups on a rolling basis throughout the season, and you will be charged a prorated amount based on the remaining weeks. 

Refunds and Cancellations - Viva Farms is unable to provide refunds on CSA memberships. However, if you are dissatisfied with the quality of an item included in your box, please contact us within 24 hours to arrange for a replacement or substitute item (farmer’s choice) of equal or greater value. As a small farm, we rely on our CSA members' financial commitment for the entirety of the season. If you are unable to continue receiving your share for whatever reason, you are free to transfer or cancel your membership at any time, but will not receive a refund. Please contact us in writing by midnight on the Sunday prior to delivery to arrange for a transfer. In the event that Viva Farms is unhappy with a member’s participation in the CSA, we reserve the right to cancel membership and refund the remaining weeks at our discretion. 

Vacations, etc. - If you are away or unable to pick up your box, please arrange for a friend or neighbor to pick up for you. It is not necessary to notify us but please give your friend clear instructions regarding pick-up procedures. You may also opt to receive two boxes one week to make up for the week you will miss. Please notify us if you would like to arrange this. Finally, you may choose to donate your box to a local organization of Viva’s choosing. In the case of donation, please log into your account before midnight on the Sunday prior to Wednesday pick-up to notify us that you would like us to donate your share that week. Note: Viva Farms delivers any donated boxes once per month to local organizations. No refunds or credits are given for donated shares.

Sharing your Box - Some members may choose to share their box with a friend. If you do this, designate one person to be the contact person and divide up the box yourself. Viva Farms is unable to facilitate separate payments on shared boxes.

Pick-up Protocol 

It is the responsibility of the CSA members to pick up their box during the designated time at the designated pick-up site. If you are unable to do so, it is your responsibility to entitle a friend to do so. There is no need to contact us, but please give your friend instructions on pick-up procedures. 

If a box is not picked up on the designated day, during the designated time frame, we will hold you box at Viva Farms for 24 hours. Please contact us as soon as possible to arrange pick-up. Boxes left unclaimed more than 24 hours after the original pick-up time will be disposed of at our discretion without prior notice. Freshness of box contents is guaranteed only on the day and time of original pick-up schedule. Please consider the pick-up times firm. 

We ask that members do not show up early or late and do their best to keep the pick-up site clean and orderly. Upon arrival at your pick-up site, please find your name on the pick-up list and sign or initial to show that you took a box. Do not take a box if your name is not on the list. If your name is on the list but no boxes are available, or if your name is not on the list but you believe you have paid for a box that week, please contact us within 24 hours so that we can investigate the issue and make any necessary corrections. The same policy applies to add-on items. The pick-up list is our way of indicating your receipt of your box. Please do not write notes on the list itself. If you need to contact us for any reason, email is preferred (sales@vivafarms.org) or phone (360) 969-7191 x3. Please only contact us during pick-up times with urgent issues. We are not available during pick-up times to discuss general issues you may be experiencing with your membership.

When you get your box, we prefer that you take the plastic liner with the produce out of the box and leave the box at the site. In the interest of producing as little waste as possible, we will reuse boxes as long as they are fit to do so. Thank you for your help in this!

Communication/Newsletter - Viva Farms produces a weekly CSA newsletter that includes recipes, farm event/tour information and important updates for our members. This is our primary form of communication with you. The newsletters are e-mailed to you on pick-up days.

Renewing Membership - To renew your membership for the following season, log in to your account and sign up for the next season. Memberships do not renew automatically.

Changing Your Pick-up Location - If you need to change your pick-up location, you must make the changes by logging into your account before midnight on Sunday for the following week’s delivery.

Add-on Options - You must be a Viva Farms CSA member to receive any of our add-on options. Examples of regular add-on options include: raspberries, strawberries, green beans and pickling cucumbers. We will update our add-on options seasonally and our newsletter, Facebook page, and CSA storefront will provide currently available add-on items. Add-on orders must be completed before Sunday at midnight to be delivered the following week. 

Privacy Statement - E-mail may be sent to inform you of news of our services or offers. Your e-mail address will not be sold, rented, or leased to third parties.